Add-ons FAQ

General Add-ons - Frequently Asked Questions

This FAQ (Frequently Asked Questions) is prepared to provide answers to all general questions about usage Jivrus G Suite add-ons products and any G Suite add-ons in general.

What is add-on?

Add-ons are customized extensions of G Suite productivity applications such as Gmail, Google Sheets, and Google Docs. Add-ons can add new capabilities to the G Suite applications they extend, help automate tasks, or make third-party services or information available in G Suite. You can see Jivrus add-ons on GSuite Marketplace

How to install and uninstall add-ons?

Please read the article Install and Uninstall Add-ons for details

How do I get new version of the add-on? Should I download or re-install?

You don't need to download or re-install the add-on to get the new version. You can simply refresh the browser and load the add-on to get the latest version will be updated automatically.

When I open add-on I get " refused to connect". Why?

When I open add-on I get "Action not allowed" or "You do not have permission to perform this action" or "ScriptError: Authorization is required to perform that action". Why?

This issue can occur if users have logged into multiple Google accounts from the same browser. Mainly if one account has access to your document and other account do not have access.

To resolve this issue:

  • Please sign out from Google and sign in with only one Google account


  • Use Chrome's incognito window to load the add-on.

Google Picker dialog is not opening.Why?

The Google Picker Dialog might not open because you have disabled / blocked the cookies option in you browser.

To resolve this issue please follow below steps:

  • Click the context menu in the browser toolbar to the right of the address bar.

  • Choose Settings.

  • Click Cookies and other site data in the Privacy section.

  • Ensure that the "Allow all cookies" is checked.

  • Now refresh the add-on

I am seeing only the Help menu in the add-on. Why?

Sometimes, the add-on menus do not open fully. This could be due to slow internet connection or having too many add-ons installed.

  • Wait a few seconds and Open the add-on.


  • Try reloading the document few times


  • Try opening the add-on in Chrome's incognito window

How do I see the version# of Jivrus' add-ons?

  • Click on Menu from Add-on. This will show the list of menu.

  • Click on About from the list of menu. This will show you the version and all other details of the add-on.